Contact Me

Due to the fact that I spend a lot of time away from the office running seminars and one to one consultations, the best way to contact me is either using the “Leave A Comment” option via the relevant article on this site or by email

My direct email is

I cannot promise to reply immediately but I do guarantee to respond to all emails at my earliest convenience

  1. 19/07/2010 at 5:11 PM


    When I click on my E-Mail field, Outlook opens, but the customer’s address that is in the field does not show up in Outlook. I have to copy and paste. Is there some way to get the E-mail address to appear in the To: field in Outlook when I click on the E-Mail field in my database?


    • 21/07/2010 at 10:13 AM

      Hi Maggie

      What happens if you click on the write email button on the global toolbar or from the write menu, choose email message?

      Does this work or is it the same problem?

      Also, what is the exact version of ACT (Help, About ACT) and the exact version of Outlook (Again, Help, About Microsoft Outlook)

      I have seen this before when the latest service packs weren’t applied to either one of the two applications

      I look forward to your reply

      Best regards, Keith

  2. 20/07/2010 at 6:09 PM


    I am an old act 3.0 user. I am restarting a Recruiting business and have purchased Act 2010. I attach contacts resumes to thier record. Can I search the body of the attached document from Act? Example Search all resumes for Keyword: CNC. Where act would display all contacts that included a resume with the word CNC!



    • 21/07/2010 at 10:32 AM

      Hi Scott

      V3, wow that’s going back a few years

      Anyway, in response to your question, the answer is unfortunately no. ACT itself, has no facility to search the contents of any attached files. Depending on your version of Windows, you may get some joy using the generic search options but from experience, it’s never been great

      Sorry, please don’t shoot the messenger!!!

      Best regards, Keith

      PS: Good luck with your new business

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